Shipping Policy

Hiromi is a brand of Biocomm Pte. Ltd. (UEN 199404875D), 53 Ubi Avenue 1, #05-55, Singapore 408934. This policy explains where we deliver, what delivery costs and how long it takes.

 

WHERE WE DELIVER
We currently deliver within Singapore only.

 

DELIVERY CHARGES
Delivery within Singapore is free on all orders. The delivery option and any charge are shown at checkout before you pay.

 

PROCESSING TIME
Orders are usually packed and dispatched the next business day (Monday to Friday, excluding Singapore public holidays). During busy periods please allow up to 5 business days for dispatch.

 

DELIVERY TIME
Singapore: usually 3–5 working days after dispatch. These are estimates. Occasionally delivery can take longer because of courier delays outside our control.

 

STORE PICK-UP
Where a store pick-up option is shown at checkout, we will email you to confirm when your order is ready and the collection details.

 

TRACKING AND PROBLEMS WITH DELIVERY
We email you once your order is dispatched. If your parcel has not arrived within the times above, or arrives damaged, contact us and we will help. Please see our Refund & Return Policy for damaged or incorrect items.

 

CONTACT US
Biocomm Pte. Ltd. (Hiromi)
53 Ubi Avenue 1, #05-55, Singapore 408934
Phone: +65 6743 5333 (Mon–Fri, 9am–6pm)
Email: hello@biocomm.io